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Welcome to Psykinetic Support

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STARGAZE

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ACCESS STARGAZE

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STARGAZE SETUP TUTORIALS

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ABOUT EYE CONTROL

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StarGaze Support

Answers to commonly asked questions, how-to guides, and troubleshooting tips.
 

FAQ

What is StarGaze?


StarGaze is an accessible app store for accessible apps. The StarGaze platform is an all-access pass to a growing collection of cutting-edge assistive software, games, entertainment, and educational resources.




How much does StarGaze cost?


For a limited time, we are offering the Psykinetic community access to StarGaze for free! No upfront costs or credit cards required.




What are the accessibility features?


The StarGaze platform, and the current suite of apps, is currently optimised for eye control with additional support for touch screen and standard mouse interactions with future plans for expanded accessibility supports. The next scheduled StarGaze update will include support for switch devices.




What is the best computer setup to run StarGaze?


Pair any Windows PC or laptop that meets the minimum specified requirements with a supported Tobii eye tracker or standard mouse. Switch support coming soon. Minimum computer specifications: Processor

  • 2.0GHz Minimum Dual Core Processor
Memory
  • 8.0GB RAM
Hard Disk
  • 1.0 GB Available
Display
  • 1024 x 768 Minimum (Recommended)
Operating System
  • Windows 10 (Recommended)
Internet Access
  • Required for Network Features such as sign up and global leaderboard




Can I use StarGaze on a Mac?


No. Presently, StarGaze is only compatible with Windows PCs, laptops, and tablets. We recommend installing StarGaze on a PC or laptop that runs the Windows 10 operating system. Please visit our Technical Support section for a detailed description of technical requirements for compatibility and good user experience.




Is StarGaze installation and setup fully eye controlled?


The initial installation process is just like installing any other Windows app and will require you to use a mouse. However, once you have StarGaze installed on your system, the experience can be fully interactive via eye control.




Do I have to check my email to retrieve the StarGaze installation security code?


Yes. A valid email address is required to sign up for StarGaze. For security purposes, a unique code will be sent to your email address to ensure the registered address belongs to you.




What's the best eye tracker to use with StarGaze?


StarGaze is optimised to work with Tobii eye trackers. We recommend the Tobii PCEye Mini. Additional support exists for the following Tobii trackers:

  • Tobii Dynavox EyeMobile Plus
  • Tobii Dynavox EyeMobile Mini
  • Tobii 4C




How do I get updates on StarGaze?


StarGaze will update automatically without any additional action required.




What is the recommended age range for StarGaze?


There is no age range for StarGaze because it is the platform to access our apps. Our apps are targeted to different age ranges.





TROUBLESHOOTING

I'm getting a Windows warning when installing StarGaze


Windows comes with great security protocols. Every time you download a program from the internet it checks to see if you want to install it. Simply click 'yes' on this warning dialogue box to begin installing StarGaze.




I never received my security code when signing up


Check the ‘Junk’ folder in your email application. If the security code isn’t in either your inbox or junk folder, please try signing up with the same email again. If you receive a StarGaze error stating your email address is already registered, please send an email to support@psykinetic.com.




I forgot my StarGaze username and password


On the StarGaze sign in screen there is a “Forgot Password” button. Click this button and an email will be sent to you allowing you to reset your StarGaze credentials.




My eye tracker doesn’t seem to be working with StarGaze


At this moment in time StarGaze supports the following list of eye trackers:

  • Tobii Dynavox PCEye Mini
  • Tobii Dynavox EyeMobile Plus
  • Tobii Dynavox EyeMobile Mini
  • Tobii 4C
If you are experiencing connection issues using one of the supported eye trackers, please try the following steps:
  1. Restarting the computer can sometimes offer wonders. Give it a try and progress to step two if restarting your computer does not work.
  2. If restarting the computer doesn’t work, try unplugging and re-plugging the eye tracker.
  3. If your eye tracker is from Tobii, perform a clean reinstall. See details here: https://www.youtube.com/watch?v=RN3mt3Q012Y
  4. If you are unable to perform a clean reinstall yourself, please email us at support@psykinetic.com and one of our reps will offer you remote tech support via the TeamViewer app.




I don't think my eye-control cursor is connected to where I'm looking on the screen


Sounds like your eye tracker requires calibrating. If you are using a Tobii eye tracker, StarGaze will automatically try to launch a calibration on startup. However, if you are required to perform a calibration after you are already in StarGaze, simply follow the below steps:

  1. When you are in StarGaze, hold your gaze over the profile icon in the top left-hand corner.
  2. This will bring up a side menu.
  3. Hold your gaze on the settings icon.
  4. Hold your gaze on the Calibrate button.




I can't get StarGaze to quit


Make sure StarGaze is not displaying a dialogue box stating “An external app is already running”. If you see this dialogue box please quit the Psykinetic app you opened via StarGaze. If you don’t see the above dialogue box, please focus your gaze on the X in the top right-hand corner of StarGaze. StarGaze should then quit. If the above doesn’t solve the issue, please Try pressing Alt+Ctrl+Delete together to bring up the Window’s Task Manager, click on StarGaze in the list and click on the End Task button.




Where do I find the StarGaze settings page?


  1. When you are in StarGaze, hold your gaze over the profile icon in the top left-hand corner.
  2. This will bring up a side menu.
  3. Hold your gaze on the settings icon.





HOW TO

How to install StarGaze


Yes! To add a picture follow these simple steps:

  1. Click a 'Get started now' or 'Try StarGaze for Free' button to access the StarGaze request form.
  2. Complete the form and receive immediate access to the Psykinetic Client Portal where you can download StarGaze for free.
  3. Clicking the download button will prompt an .exe file to begin downloading on your computer.
  4. When the download is complete, double click the StarGaze .exe file
  5. A Windows warning dialogue box will appear. Click 'More Info' then 'Run Anyway'.
  6. Progress through the installation prompts. Note: you will need a valid email address and access to your inbox to verify your email account with a security code.
  7. Double click the StarGaze icon to launch the platform.
  8. Enjoy!
For additional support, check out the StarGaze installation and setup video tutorial series located on this support page and in the Psykinetic Client Portal.




How to delete an app from your StarGaze library


  1. Hold your gaze on the icon of the three dots under the app’s thumbnail image in the StarGaze library.
  2. When the popup menu displays, hold your gaze on “Uninstall”.




How to sign into StarGaze after an automatic update


After StarGaze starts and takes you through the calibration process, perform the following:

  1. Hold your gaze on the blue “Sign Up” button.
  2. You will be taken to StarGaze sign in tab.
  3. Sign in with your StarGaze username and password.
  4. If you have forgotten your StarGaze credentials, click the “Forgot Password” link and an email will be sent to you allowing you to reset your password.




How to submit feedback on StarGaze or the range of Psykinetic apps?


Your feedback is greatly welcome and will help us improve your experience as a user. To submit feedback about StarGaze or any of our other apps, simply navigate to the feedback tab in StarGaze. Submitting feedback can be achieved by purely via eye-control or keyboard.




How to calibrate your eye tracker


If you are using a Tobii eye tracker, StarGaze will automatically launch a calibration during the startup process. If you are required to perform a calibration in the StarGaze platform, simply follow the steps below:

  1. When you are in StarGaze, hold your gaze over the profile icon in the top left-hand corner. This will bring up a side menu.
  2. Hold your gaze on the settings icon.
  3. Hold your gaze on the Calibrate button.




How to reinstall an app in the StarGaze library


  1. Hold your gaze on the icon of the three dots under the app’s thumbnail image in the StarGaze library.
  2. When the popup menu displays, how your gaze on “Uninstall”.
  3. Once StarGaze fully uninstalls the chosen app, hold your gaze over the app’s thumbnail to reinstall it.





Frontier Support

Answers to commonly asked questions and helpful tips.
 

HOW TO

How to load your own synth voice into Frontier.


Simply install you voice in your Windows operating system.

  1. Quit Frontier and StarGaze.
  2. Click on the Windows menu in the bottom left-hand corner of your screen.
  3. Click on the settings icon.
  4. In the settings search box type “Speech Settings”.
  5. Scroll down to the voice selection drop down menu.
  6. Click “Add Voice” below the “Manage Voices” sub heading.




How do I exit Frontier’s in-app tutorials?


When you complete the tutorial there will be an exit button to close the tutorial.




Is there a way of finding out my typing speed in Frontier?


Yes, simply complete the keyboard challenge inside of Frontier.




How can I make Frontier’s voice louder?


Try turning up the volume on your Windows device, alternatively you could connect a portable Bluetooth speaker.





FAQ

What is Psykinetic Frontier?


Psykinetic Frontier is the world’s fastest augmentative and alternative communication software (AAC), designed to empower individuals with temporary and permanent speech impairments to communicate at record-breaking speeds using eye control technology.




How fast can I communicate using Frontier?


Frontier matches the speed of your eye movements. With recorded typing speeds reaching above 40 words per minute, Frontier is pushing the theoretical limits of eye-controlled communication (46 WPM). That said, speed takes practice. So we made practice fun! Frontier’s keyboard comes with three levels of varying speed and functionality, as well as built in games and a global leader board to help you have fun as you build skill, speed, and confidence.




Are there different levels for beginner, intermediate, and advance eye-control users?


Yes, there are three levels that allows you as a user to build up your eye control skills. The first level is a dwell eye control method. This allows you to set the amount of time you hold your gaze over a key before it is selected. The next levels use the gaze trace method, similar to the trace typing feature on smart phones. As you advanced through these levels your eye control and speed will improve.




What synth voices does Frontier use?


Frontier uses the Microsoft voice you have chosen in the Windows settings. To change the voice please follow the below steps:

  1. Quit Frontier and StarGaze.
  2. Click on the Windows menu in the bottom left-hand corner of your screen.
  3. Click on the settings icon.
  4. In the settings search box type “Speech Settings”.
  5. Scroll down to the voice selection drop down menu.
  6. Select a voice.
See the 'How To' section to learn how to use your own synth voice with Frontier.




Does Frontier support trace typing?


Yes, Frontier has two levels of trace typing; Turbo and SuperHuman.




What is the recommended age for children to start using Frontier?


Psykinetic Frontier pairs an on-screen QWERTY keyboard with patent-pending typing technology to convert text to speech. Text-to-speech typing requires literacy so children should be confident with their spelling before using Frontier as a primary communication device.




Is Frontier a text-based communication app?


Yes, Frontier is a text-based communication app requiring the user to be confident in spelling.




Are there snapping features in Frontier that will assist me to be more accurate with my eye-control?


Frontier has a really high-quality snapping feature that assists the user becoming more accurate when they are using eye control to type.





Kinetic Zero Support

Answers to commonly asked questions and helpful tips.
 

FAQ

What physical capabilities do you need to be able to play Kinetic Zero?


To be able to play Kinetic Zero you just need to be able to move your eyes from side to side. That is the beauty about Kinetic Zero, it provides a level competitive playing field for everyone.




Are there different levels in Kinetic Zero?


Kinetic Zero is an infinity game. As you fly the spaceship further into the game the surroundings will change and introduces new exciting challenges.




Can I play against my friends in Kinetic Zero?


At the moment, Kinetic Zero is a single player game.




Does Kinetic Zero record my high score?


Yes, allowing you compete against your personal best.




How accurate do you have to be with eye-control to successfully play Kinetic-Zero?


Kinetic Zero requires you to move your eyes from each side of the screen. For example, to steer the spaceship to the left you look towards the left of the screen, and to steer right you look to the right of the screen.




Is Kinetic-Zero a suitable game for eye-control beginners?


Absolutely, the user is only required to make left and right eye movements to play Kinetic Zero.




What do the blue and green hoops do in Kinetic Zero?


The blue rings add extra points to your overall score. The green rings increase the speed of your spaceship for a short amount of time.




Does Kinetic Zero have an in-game pause feature?


No.





HOW TO

How do I quit Kinetic Zero?


Simply allow the spacecraft to crash then gaze at the “Exit” button one the Game Over screen.




Is there a tutorial on Kinetic Zero?


When you first open Kinetic Zero and start a new game, you will be automatically taken through a simple tutorial on how to play.




How do I get the spaceship to follow my eye movements?


Firstly, try to keep your head in the centre of the screen and just steer the spaceship with your eye movements. If you are still experiencing trouble try recalibrating your eye tracker.

  1. Exit out of Kinetic Zero.
  2. When you are in StarGaze, hold your gaze over the profile icon in the top left-hand corner.
  3. This will bring up a side menu.
  4. Hold your gaze on the settings icon.
  5. Hold your gaze on the Calibrate button.





Atmosphere Support

Answers to commonly asked questions, how-to guides, and tips from a pro - Jess Irwin!
 

FAQ

Can I create music using Atmosphere?


Think of Atmosphere as like a synth keyboard, you can load any sound file into Atmosphere and use it to play your composition in real time using eye-control.




Can you perform live music on stage?


Yes, this is exactly what Atmosphere was born to do! Simply load your composition into Atmosphere prior to your performance, rehearse with your band members and deliver the performance of your lifetime.




I am not a musician, what else can Atmosphere be used for?


Atmosphere is a really powerful tool. In addition to music, Jess uses Atmosphere to load her pre-recorded speeches and interview answers for radio interviews etc. This allows her to quickly fire of answers or pause to allow the audience to interact with her.





TIPS FROM JESS IRWIN

What is Jessica Irwin’s preferred key configuration for Atmosphere during her live performances?


Jess configures each song differently to aid her to remember different pattern sequences for every song. However, she separates the backing tracks, verses and the chorus over different banks to get a nice flow happening. Also, spreading it out creates her own safety net to minimize physical errors.




I am not a musician, what else can Atmosphere be used for?


Atmosphere is a really powerful tool. In addition to music, Jess uses Atmosphere to load her pre-recorded speeches and interview answers for radio interviews etc. This allows her to quickly fire of answers or pause to allow the audience to interact with her.




Why does my eye tracker seem like it is not following my eyes while I am on stage?


Certain eye trackers will react differently under stage lights. If they are LED lighting there won’t be any issues. Jess always uses her time at dress rehearsals to ensure she tests her eye tracker under the venue stage lighting and will adjust the set up accordantly.





HOW TO

How do you load your sound files into Atmosphere?


  1. Collect your sound files you wish to load in to Atmosphere into one folder on the Desktop.
  2. Launch Atmosphere via StarGaze.
  3. Hold your gaze over the settings menu icon for 3 seconds then blink on it.
  4. Blink on the “Edit Segments” button.
  5. Blink on any one of the keys.
  6. Blink on the “Load External Sounds” button (note: this will take you out of eye-control mode).
  7. Copy and paste the sounds from the folder from the Desktop into the Sound folder that just popped up in front of you.
  8. Go back into Atmosphere.
  9. Hold you gaze over the settings menu icon for 3 seconds then blink on it.
  10. Blink on the “Edit Segments” button.
  11. Blink on the key you wish to add a new sound to.
  12. Blink on the “Choose Sound” button.
  13. Select the sound you wish to add to the key.
  14. Blink on the tick button in the top right-hand corner.
  15. Repeat steps 9-14 until all of your sounds are loaded onto the keys.




How do I turn off the BMP lock on a key?


  1. Hold your gaze over the settings menu icon for 3 seconds then blink on it.
  2. Blink on the “Edit Segments” button.
  3. Blink on the key you would like to disable its BPM lock.
  4. Blink on the BPM toggle switch.
  5. Blink on the tick in the top right-hand corner.




How do I loop sounds and beats in Atmosphere?


Simply switch on the toggle option for the keys you wish to loop.

  1. Hold your gaze over the settings menu icon for 3 seconds then blink on it.
  2. Blink on the “Edit Segments” button.
  3. Blink on the key you wish to loop continuously.
  4. Blink on the Toggle switch.




What is the fastest way to check if my calibration is accurate during a performance?


Simply look at the Psykinetic symbol directly in the centre of the pie circle. If the eye cursor completely covers it then your calibration is spot on.




Why does my eye tracker seem like it is not following my eyes while I am on stage?


Certain eye trackers will react differently under stage lights. If they are LED lighting there won’t be any issues. Jess always uses her time at dress rehearsals to ensure she tests her eye tracker under the venue stage lighting and will adjust the set up accordantly.




How many loadable keys are there in Atmosphere?


There are 48 loadable keys in Atmosphere.





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