Question 1

Can I create music using Atmosphere?

Accepted Answer

Think of Atmosphere as like a synth keyboard, you can load any sound file into Atmosphere and use it to play your composition in real time using eye-control.

Question 2

I forgot my StarGaze username and password

Accepted Answer

On the StarGaze sign in screen there is a “Forgot Password” button. Click this button and an email will be sent to you allowing you to reset your StarGaze credentials.

Question 3

What physical capabilities do you need to be able to play Kinetic Zero?

Accepted Answer

To be able to play Kinetic Zero you just need to be able to move your eyes from side to side. That is the beauty about Kinetic Zero, it provides a level competitive playing field for everyone.

Question 4

What is StarGaze?

Accepted Answer

StarGaze is an accessible app store for accessible apps.
 
The StarGaze platform is an all-access pass to a growing collection of cutting-edge assistive software, games, entertainment, and educational resources.

Question 5

How to install StarGaze

Accepted Answer

Yes! To add a picture follow these simple steps:
1. Click a 'Get started now' or 'Try StarGaze for Free' button to access the StarGaze request form.
2. Complete the form and receive immediate access to the Psykinetic Client Portal where you can download StarGaze for free.
3. Clicking the download button will prompt an .exe file to begin downloading on your computer.
4. When the download is complete, double click the StarGaze .exe file
5. A Windows warning dialogue box will appear.  Click 'More Info' then 'Run Anyway'.
6. Progress through the installation prompts.  Note:  you will need a valid email address and access to your inbox to verify your email account with a security code.
7. Double click the StarGaze icon to launch the platform.
8. Enjoy!
For additional support, check out the StarGaze installation and setup video tutorial series located on this support page and in the Psykinetic Client Portal.

Question 6

Are there different levels in Kinetic Zero?

Accepted Answer

Kinetic Zero is an infinity game. As you fly the spaceship further into the game the surroundings will change and introduces new exciting challenges.

Question 7

Can you perform live music on stage?

Accepted Answer

Yes, this is exactly what Atmosphere was born to do! 
 
Simply load your composition into Atmosphere prior to your performance, rehearse with your band members and deliver the performance of your lifetime.

Question 8

I'm getting a Windows warning when installing StarGaze

Accepted Answer

Windows comes with great security protocols.  Every time you download a program from the internet it checks to see if you want to install it. 
 
Simply click 'yes' on this warning dialogue box to begin installing StarGaze.

Question 9

How much does StarGaze cost?

Accepted Answer

For a limited time, we are offering the Psykinetic community access to StarGaze for free!  No upfront costs or credit cards required.

Question 10

How to calibrate your eye tracker

Accepted Answer

If you are using a Tobii eye tracker, StarGaze will automatically launch a calibration during the startup process.
 
If you are required to perform a calibration in the StarGaze platform, simply follow the steps below: 
1. When you are in StarGaze, hold your gaze over the profile icon in the top left-hand corner.  This will bring up a side menu. 
2. Hold your gaze on the settings icon. 
3. Hold your gaze on the Calibrate button.

Question 11

Can I play against my friends in Kinetic Zero?

Accepted Answer

At the moment, Kinetic Zero is a single player game.

Question 12

I never received my security code when signing up

Accepted Answer

Check the ‘Junk’ folder in your email application. 
If the security code isn’t in either your inbox or junk folder, please try signing up with the same email again. 
If you receive a StarGaze error stating your email address is already registered, please send an email to support@psykinetic.com.

Question 13

How to delete an app from your StarGaze library

Accepted Answer

1. Hold your gaze on the icon of the three dots under the app’s thumbnail image in the StarGaze library. 
2. When the popup menu displays, hold your gaze on “Uninstall”.

Question 14

What are the accessibility features?

Accepted Answer

The StarGaze platform, and the current suite of apps, is currently optimised for eye control with additional support for touch screen and standard mouse interactions with future plans for expanded accessibility supports.
 
The next scheduled StarGaze update will include support for switch devices.

Question 15

How to reinstall an app in the StarGaze library

Accepted Answer

1. Hold your gaze on the icon of the three dots under the app’s thumbnail image in the StarGaze library. 
2. When the popup menu displays, how your gaze on “Uninstall”. 
3. Once StarGaze fully uninstalls the chosen app, hold your gaze over the app’s thumbnail to reinstall it.

Question 16

Does Kinetic Zero record my high score?

Accepted Answer

Yes, allowing you compete against your personal best.

Question 17

What is the recommended age range for StarGaze?

Accepted Answer

There is no age range for StarGaze because it is the platform to access our apps.
 
Our apps are targeted to different age ranges.

Question 18

My eye tracker doesn’t seem to be working with StarGaze

Accepted Answer

At this moment in time StarGaze supports the following list of eye trackers: 
 • Tobii Dynavox PCEye Mini 
 • Tobii Dynavox EyeMobile Plus 
 • Tobii Dynavox EyeMobile Mini 
 • Tobii 4C
If you are experiencing connection issues using one of the supported eye trackers, please try the following steps:  
1. Restarting the computer can sometimes offer wonders.  Give it a try and progress to step two if restarting your computer does not work.
2. If restarting the computer doesn’t work, try unplugging and re-plugging the eye tracker. 
3. If your eye tracker is from Tobii, perform a clean reinstall.  See details here: https://www.youtube.com/watch?v=RN3mt3Q012Y 
4. If you are unable to perform a clean reinstall yourself, please email us at support@psykinetic.com and one of our reps will offer you remote tech support via the TeamViewer app.

Question 19

I don't think my eye-control cursor is connected to where I'm looking on the screen

Accepted Answer

Sounds like your eye tracker requires calibrating. If you are using a Tobii eye tracker, StarGaze will automatically try to launch a calibration on startup.
 
However, if you are required to perform a calibration after you are already in StarGaze, simply follow the below steps: 
1. When you are in StarGaze, hold your gaze over the profile icon in the top left-hand corner. 
2. This will bring up a side menu. 
3. Hold your gaze on the settings icon. 
4. Hold your gaze on the Calibrate button.

Question 20

How accurate do you have to be with eye-control to successfully play Kinetic-Zero?

Accepted Answer

Kinetic Zero requires you to move your eyes from each side of the screen.
 
For example, to steer the spaceship to the left you look towards the left of the screen, and to steer right you look to the right of the screen.

Question 21

What's the best eye tracker to use with StarGaze?

Accepted Answer

StarGaze is optimised to work with Tobii eye trackers.  We recommend the Tobii PCEye Mini.
 
Additional support exists for the following Tobii trackers:
 • Tobii Dynavox EyeMobile Plus
 • Tobii Dynavox EyeMobile Mini
 • Tobii 4C

Question 22

How to sign into StarGaze after an automatic update

Accepted Answer

After StarGaze starts and takes you through the calibration process, perform the following: 
1. Hold your gaze on the blue “Sign Up” button. 
2. You will be taken to StarGaze sign in tab. 
3. Sign in with your StarGaze username and password. 
4. If you have forgotten your StarGaze credentials, click the “Forgot Password” link and an email will be sent to you allowing you to reset your password.

Question 23

How to load your own synth voice into Frontier.

Accepted Answer

Simply install you voice in your Windows operating system. 
1. Quit Frontier and StarGaze. 
2. Click on the Windows menu in the bottom left-hand corner of your screen. 
3. Click on the settings icon. 
4. In the settings search box type “Speech Settings”. 
5. Scroll down to the voice selection drop down menu. 
6. Click “Add Voice” below the “Manage Voices” sub heading.

Question 24

How do I exit Frontier’s in-app tutorials?

Accepted Answer

When you complete the tutorial there will be an exit button to close the tutorial.

Question 25

I can't get StarGaze to quit

Accepted Answer

Make sure StarGaze is not displaying a dialogue box stating “An external app is already running”. If you see this dialogue box please quit the Psykinetic app you opened via StarGaze. 
If you don’t see the above dialogue box, please focus your gaze on the X in the top right-hand corner of StarGaze. StarGaze should then quit. 
 
If the above doesn’t solve the issue, please Try pressing Alt+Ctrl+Delete  together to bring up the Window’s Task Manager, click on StarGaze in the list and click on the End Task button.

Question 26

How to submit feedback on StarGaze or the range of Psykinetic apps?

Accepted Answer

Your feedback is greatly welcome and will help us improve your experience as a user.
 
To submit feedback about StarGaze or any of our other apps, simply navigate to the feedback tab in StarGaze. Submitting feedback can be achieved by purely via eye-control or keyboard.

Question 27

Is Kinetic-Zero a suitable game for eye-control beginners?

Accepted Answer

Absolutely, the user is only required to make left and right eye movements to play Kinetic Zero.

Question 28

Is StarGaze installation and setup fully eye controlled?

Accepted Answer

The initial installation process is just like installing any other Windows app and will require you to use a mouse. However, once you have StarGaze installed on your system, the experience can be fully interactive via eye control.

Question 29

Can I use StarGaze on a Mac?

Accepted Answer

No.  Presently, StarGaze is only compatible with Windows PCs, laptops, and tablets.
 
We recommend installing StarGaze on a PC or laptop that runs the Windows 10 operating system.
 
Please visit our Technical Support section for a detailed description of technical requirements for compatibility and good user experience.

Question 30

Is there a way of finding out my typing speed in Frontier?

Accepted Answer

Yes, simply complete the keyboard challenge inside of Frontier.

Question 31

What do the blue and green hoops do in Kinetic Zero?

Accepted Answer

The blue rings add extra points to your overall score. The green rings increase the speed of your spaceship for a short amount of time.

Question 32

I am not a musician, what else can Atmosphere be used for?"

Accepted Answer

Atmosphere is a really powerful tool.  In addition to music, Jess uses Atmosphere to load her pre-recorded speeches and interview answers for radio interviews etc.  This allows her to quickly fire of answers or pause to allow the audience to interact with her.

Question 33

Does Kinetic Zero have an in-game pause feature?

Accepted Answer

No.

Question 34

Do I have to check my email to retrieve the StarGaze installation security code?

Accepted Answer

Yes.  A valid email address is required to sign up for StarGaze.
 
For security purposes, a unique code will be sent to your email address to ensure the registered address belongs to you.

Question 35

What is the best computer setup to run StarGaze?

Accepted Answer

Pair any Windows PC or laptop that meets the minimum specified requirements with a supported Tobii eye tracker or standard mouse.  Switch support coming soon.
 
Minimum computer specifications:
Processor 
 • 2.0GHz Minimum Dual Core Processor  
Memory  
 • 8.0GB RAM  
Hard Disk 
 • 1.0 GB Available  
Display  
 • 1024 x 768 Minimum (Recommended)  
Operating System
 • Windows 10 (Recommended)
Internet Access  
 • Required for Network Features such as sign up and global leaderboard

Question 36

How do I quit Kinetic Zero?

Accepted Answer

Simply allow the spacecraft to crash then gaze at the “Exit” button one the Game Over screen.

Question 37

What is Psykinetic Frontier?

Accepted Answer

Psykinetic Frontier is the world’s fastest augmentative and alternative communication software (AAC), designed to empower individuals with temporary and permanent speech impairments to communicate at record-breaking speeds using eye control technology.

Question 38

Is there a tutorial on Kinetic Zero?

Accepted Answer

When you first open Kinetic Zero and start a new game, you will be automatically taken through a simple tutorial on how to play.

Question 39

How do I get updates on StarGaze?

Accepted Answer

StarGaze will update automatically without any additional action required.

Question 40

How do I get the spaceship to follow my eye movements?

Accepted Answer

Firstly, try to keep your head in the centre of the screen and just steer the spaceship with your eye movements. 
 
If you are still experiencing trouble try recalibrating your eye tracker. 
1. Exit out of Kinetic Zero. 
2. When you are in StarGaze, hold your gaze over the profile icon in the top left-hand corner. 
3. This will bring up a side menu. 
4. Hold your gaze on the settings icon. 
5. Hold your gaze on the Calibrate button.

Question 41

Where do I find the StarGaze settings page?

Accepted Answer

1. When you are in StarGaze, hold your gaze over the profile icon in the top left-hand corner. 
2. This will bring up a side menu. 
3. Hold your gaze on the settings icon.

Question 42

How fast can I communicate using Frontier?

Accepted Answer

Frontier matches the speed of your eye movements.  With recorded typing speeds reaching above 40 words per minute, Frontier is pushing the theoretical limits of eye-controlled communication (46 WPM).
 
That said, speed takes practice.  So we made practice fun!
 
Frontier’s keyboard comes with three levels of varying speed and functionality, as well as built in games and a global leader board to help you have fun as you build skill, speed, and confidence.

Question 43

Are there different levels for beginner, intermediate, and advance eye-control users?"

Accepted Answer

Yes, there are three levels that allows you as a user to build up your eye control skills.
 
The first level is a dwell eye control method. This allows you to set the amount of time you hold your gaze over a key before it is selected.
 
The next levels use the gaze trace method, similar to the trace typing feature on smart phones. As you advanced through these levels your eye control and speed will improve.

Question 44

What synth voices does Frontier use?

Accepted Answer

Frontier uses the Microsoft voice you have chosen in the Windows settings.
 
To change the voice please follow the below steps: 
1. Quit Frontier and StarGaze. 
2. Click on the Windows menu in the bottom left-hand corner of your screen. 
3. Click on the settings icon. 
4. In the settings search box type “Speech Settings”. 
5. Scroll down to the voice selection drop down menu. 
6. Select a voice. 
See the 'How To' section to learn how to use your own synth voice with Frontier.

Question 45

Does Frontier support trace typing?

Accepted Answer

Yes, Frontier has two levels of trace typing; Turbo and SuperHuman.

Question 46

What is Jessica Irwin’s preferred key configuration for Atmosphere during her live performances?

Accepted Answer

Jess configures each song differently to aid her to remember different pattern sequences for every song.
 
However, she separates the backing tracks, verses and the chorus over different banks to get a nice flow happening.
 
Also, spreading it out creates her own safety net to minimize physical errors.

Question 47

What is the recommended age for children to start using Frontier?

Accepted Answer

Psykinetic Frontier pairs an on-screen QWERTY keyboard with patent-pending typing technology to convert text to speech.
 
Text-to-speech typing requires literacy so children should be confident with their spelling before using Frontier as a primary communication device.

Question 48

I am not a musician, what else can Atmosphere be used for?"

Accepted Answer

Atmosphere is a really powerful tool.  In addition to music, Jess uses Atmosphere to load her pre-recorded speeches and interview answers for radio interviews etc.  This allows her to quickly fire of answers or pause to allow the audience to interact with her.

Question 49

Is Frontier a text-based communication app?

Accepted Answer

Yes, Frontier is a text-based communication app requiring the user to be confident in spelling.

Question 50

Are there snapping features in Frontier that will assist me to be more accurate with my eye-control?

Accepted Answer

Frontier has a really high-quality snapping feature that assists the user becoming more accurate when they are using eye control to type.

Question 51

Why does my eye tracker seem like it is not following my eyes while I am on stage?

Question 52

How can I make Frontier’s voice louder?

Question 53

How do you load your sound files into Atmosphere?

Question 54

How do I turn off the BMP lock on a key?

Question 55

How do I loop sounds and beats in Atmosphere?

Question 56

What is the fastest way to check if my calibration is accurate during a performance?

Question 57

Why does my eye tracker seem like it is not following my eyes while I am on stage?

Question 58

How many loadable keys are there in Atmosphere?

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